• If a Guest becomes ill, falls or has an accident, which may have caused an injury, notify the Manager on duty.

• Assist your Manager on duty, if necessary, in securing names, addresses, and names of witnesses and accounts of the incident.

• Do not attempt to move a person who appears ill or injured.

• Call 911 or ask your Manager to call, and then look for a doctor in the Pizzeria.

• Be alert for choking signs, such as the Guest’s inability to speak, pointing at the throat, holding the throat, coughing, etc.

• If breathing is impaired, management must be alerted immediately.

• Do not make any comment on the nature of the injury.

• Do not make any statements as to whom or what caused the accident or injury, and do not say you or someone else is at fault.

• Never make a statement regarding past or current conditions at the Pizzeria.

• An incident report needs to be filled out within 48 hours and faxed to the Corporate office.

DO’S

DON’T

If possible, catch them before they fall. Look for signs of sweating, shaking or pale face.

No slapping or shaking!

Head of fainter lower than heart—legs raised up.

No eating or drinking until 100% the person is full conscious

Turn the person’s head to the side so the tongue doesn’t fall in the back of their throat.

Let them get up too quickly—encourage

the person to lie down for a few minutes

Loosen any tight clothing

*Move the person OTHER THAN to move

their legs above their head or slowly sit up

after regaining consciousness

Apply (room temperature) moist towels

to the person’s neck and face

*Move the person OTHER THAN to move

their legs above their head or slowly sit up

after regaining consciousness

If shivering, cover with a blanket or jacket