Discovering what a Guest wants and delivering on our vision consistently is what creates satisfied Guests.

Every Employee of Passariello’s is responsible for creating a safe and quality dining experience for our Guests by exceeding their expectations. Here’s how the 5 Principles and Beliefs transform into superior Guest service:

ENGAGEMENT

The most important word a Guest or Team Member can hear besides ‘please’ and ‘thank you’ is their name!

TEAMWORK

PROMPT GREETING

A friendly and immediate greeting from everyone on every Guest encounter.

SERVICE

We are “Fast Casual”

CLEAN PIZZERIA

A sanitary Pizzeria free of hazards.

EMPLOYEE APPEARANCE

Chefs and Team Members that are neatly dressed in crisp and clean uniforms.

FOOD DISPLAY

Preparing and displaying food in accordance with Passariello’s quality standards. Look at the food display from the guests view.

FOOD SAFETY

Ensuring the health of our Guests through safe food handling procedures.

SERVICE

Anticipating Guests’ needs and following through.

PRODUCT KNOWLEDGE

Fluid knowledge of menu items, cooking methods, ingredients, beverages, specials and offerings.

SUGGESTIVE SELLING

Adds to the Guests’ experience and increases check averages.

CONFIRMING A GREAT EXPERIENCE

Asking Guests how they enjoyed their meals, thanking them for their business and inviting them back.